Here's the honest version: mattresses are final sale. If something arrives damaged or wrong, we make it right. This policy is part of our Terms of Sale.
Something wrong with your order?
Text The King or email hello@mattressking.ai. Tell us your order details and what's going on — a human (our founder) reviews anything The King can't resolve.
1. Final sale
All mattress sales are final. We don't offer comfort returns or exchanges — our supplier doesn't take them back, so we can't take them back either.
If something is genuinely wrong, text us anyway. We can occasionally make exceptions at our discretion, and we'll always tell you straight what's possible. But please buy knowing the sale is final.
2. Damaged, defective, or wrong item
If your mattress arrives damaged, defective, or simply isn't what you ordered:
- Text The King right away — photos help.
- We'll arrange a repair, replacement, or refund at no cost to you.
- Please keep the original packaging until the issue is resolved, if you can.
3. Never returnable
Adjustable bases, pillows, mattress protectors, and other accessories can't be returned or exchanged — no exceptions.
4. How refunds work
- Refunds are issued to your original payment method via Stripe. We can't refund to a different card or account.
- Once we issue a refund, it typically reaches your account within 5–10 business days, depending on your bank.
- You'll get a text and email confirmation when the refund is issued.
5. Cancellations
If you cancel before your order is finalized with our supplier, you get a full refund — no fee. If the order is already in motion, text us and we'll tell you honestly what we can still unwind.
6. Questions
Text The King or email hello@mattressking.ai. A human (our founder) reviews anything The King can't resolve.